|
|
|
Customer-Service Executives in
Financial Services and
Telecommunications
Average annual salary, bonus range and
total cash compensation*
|
Compensation element |
Director of customer-service
call-center operations |
Head
of customer-service call-center
operations** |
|
Financial services |
Telecommunications/
computer |
Financial services |
Telecommunications/
computer |
|
Average salary |
$145,000 |
$130,000 |
$210,000 |
$167,100 |
|
Base
salary range |
$100,000-175,000 |
$90,000-175,000 |
$150,000-300,000 |
$123,800-210,500 |
|
Average bonus |
-- |
35% |
-- |
44% |
|
Bonus
range |
25-50% |
25-40% |
40-70% |
30-100% |
|
Stock
options range |
15,000-45,000 options |
7,000-11,000 options (may also
include $42,100 in incentive stock
grants) |
10,000-75,000 options (may also
include long-term incentives and
three- to four-year vesting
period, worth $100,000-200,000) |
9,000-25,000 options (may also
include $55,000 in incentive stock
grants) |
|
Average total cash (base and
bonus) |
$195,750 |
$175,500
(excludes stock grants) |
$350,000 |
$240,624
(excludes stock grants) |
* Company revenues exceeding $1
billion annually.
** U.S. operations only.
Source:
"Customer Service Executive
Compensation Survey," 2001, The
Broadmoor Group, L.L.C., Dallas.
|
|
|
Click here to return
to Pressroom for Randall James Monroe, Inc.
|
